Forbes/Best Buy

"Why Best Buy is Going out of Business...Gradually," Forbes, Jan. 2, 2012. Larry's provocative article on dwindling prospects for the consumer electronics retailer created unprecedented buzz, generating more page views in the week it appeared than actual visitors to Best Buy stores. Thousands of customers posted comments at Forbes, Reddit, and other sites to tell their own horror stories of a company that appears to have traded market share for customer service.