Larry Downes |

New York Times Best-Selling Author, Technology, Strategy and the Law

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HuffPo/BB

“Remember Customer Service? Me Neither,” The Huffington Post, Jan. 5, 2012. The Huffington Post’s Ann Brenoff weighs in on Larry’s controversial Best Buy article and the decline of customer service.
This entry was posted in Media on February 26, 2012 by Larry Downes.

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Recent Posts

  • For Harvard Business Review Today, Who Will Really Regulate ChatGPT and Other AI Applications?

    May 22, 2023

  • The Antitrust Attack on Big Technology – New for Harvard Business Review

    February 26, 2023

  • Why All Companies Need a “Political Strategy” – New in MIT Sloan Management Review

    November 14, 2022

  • Check out Larry’s Latest Book from Harvard Business Review!

    December 7, 2021

  • Announcing the Lewis Latimer Plan for Digital Equity and Inclusion

    April 5, 2021

News

  • For Harvard Business Review Today, Who Will Really Regulate ChatGPT and Other AI Applications?

    May 22, 2023

  • The Antitrust Attack on Big Technology – New for Harvard Business Review

    February 26, 2023

  • Check out Larry’s Latest Book from Harvard Business Review!

    December 7, 2021

  • Announcing the Lewis Latimer Plan for Digital Equity and Inclusion

    April 5, 2021

  • How will Biden regulate tech? Carefully.

    January 22, 2021

Pivot To The Future

Larry’s new book is now an international business bestseller.  Get all the latest news here.

Recent Posts

  • For Harvard Business Review Today, Who Will Really Regulate ChatGPT and Other AI Applications?

    May 22, 2023

  • The Antitrust Attack on Big Technology – New for Harvard Business Review

    February 26, 2023

  • Why All Companies Need a “Political Strategy” – New in MIT Sloan Management Review

    November 14, 2022

  • Check out Larry’s Latest Book from Harvard Business Review!

    December 7, 2021

  • Announcing the Lewis Latimer Plan for Digital Equity and Inclusion

    April 5, 2021
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