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“Remember Customer Service? Me Neither,” The Huffington Post, Jan. 5, 2012. The Huffington Post’s Ann Brenoff weighs in on Larry’s controversial Best Buy article and the decline of customer service. |
Larry Downes |
New York Times Best-Selling Author, Technology, Strategy and the Law
Pivot To The Future
Larry’s new book is now an international business bestseller. Get all the latest news here.
