Larry Downes |

New York Times Best-Selling Author, Technology, Strategy and the Law

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HuffPo/Geek Squad

“Best Buy Employee Allegedly Outs Straight Customer on Facebook” The Huffington Post, May 2, 2012. Allegations that a Geek Squad employee had used a customer’s cell phone to post false statements about the customer’s sexual orientation on the customer’s Facebook page validated Larry’s claims that the company’s customer service model had failed. See also Kashmir Hill’s article on Forbes.
This entry was posted in Media on July 7, 2012 by Larry Downes.

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  • For Harvard Business Review Today, Who Will Really Regulate ChatGPT and Other AI Applications?

    May 22, 2023
  • The Antitrust Attack on Big Technology – New for Harvard Business Review

    February 26, 2023
  • Check out Larry’s Latest Book from Harvard Business Review!

    December 7, 2021
  • Announcing the Lewis Latimer Plan for Digital Equity and Inclusion

    April 5, 2021
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Recent Posts

  • For Harvard Business Review Today, Who Will Really Regulate ChatGPT and Other AI Applications?

    May 22, 2023
  • The Antitrust Attack on Big Technology – New for Harvard Business Review

    February 26, 2023
  • Why All Companies Need a “Political Strategy” – New in MIT Sloan Management Review

    November 14, 2022
  • Check out Larry’s Latest Book from Harvard Business Review!

    December 7, 2021
  • Announcing the Lewis Latimer Plan for Digital Equity and Inclusion

    April 5, 2021
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