Larry Downes |

New York Times Best-Selling Author, Technology, Strategy and the Law

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HBR/Privacy Chat

“HBRChat: Customer Intelligence, Privacy and the ‘Creepy Factor'”,” Harvard Business Review, August 23, 2012. A Twitter chat on Larry’s Harvard Business Review post on customer intelligence and privacy generated a lively discussion, summarized by HBR..
This entry was posted in Media on October 14, 2012 by Larry Downes.

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Recent Posts

  • For WSJ MarketWatch, the Future of AI-Driven Customer Service and the FCC’s Mistmatched Efforts to Relocate Call Centers

    May 13, 2026

  • HBR: Big Bang Disruption one of the “Definitive” Strategy Guides of all Time!

    August 1, 2025

  • New for Harvard Business Review, what business leaders must do to make AI agents trustworthy

    June 2, 2025

  • In today’s Wall Street Journal, Larry on the true potential of E-Government

    December 24, 2024

  • For the Wall Street Journal today, Larry on the future of AM Radio.

    October 7, 2024

News

  • For WSJ MarketWatch, the Future of AI-Driven Customer Service and the FCC’s Mistmatched Efforts to Relocate Call Centers

    May 13, 2026

  • HBR: Big Bang Disruption one of the “Definitive” Strategy Guides of all Time!

    August 1, 2025

  • New for Harvard Business Review, what business leaders must do to make AI agents trustworthy

    June 2, 2025

  • In today’s Wall Street Journal, Larry on the true potential of E-Government

    December 24, 2024

  • For the Wall Street Journal today, Larry on the future of AM Radio.

    October 7, 2024

Pivot To The Future

Larry’s new book is now an international business bestseller.  Get all the latest news here.

Recent Posts

  • HBR: Big Bang Disruption one of the “Definitive” Strategy Guides of all Time!

    August 1, 2025

  • New for Harvard Business Review, what business leaders must do to make AI agents trustworthy

    June 2, 2025

  • In today’s Wall Street Journal, Larry on the true potential of E-Government

    December 24, 2024

  • For the Wall Street Journal today, Larry on the future of AM Radio.

    October 7, 2024

  • For LinkedIn today, how AI will really affect employment

    June 25, 2024
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